Main Article Content
The study examined the relationship between support staff recognition efforts and learners’ academic performance in Public Secondary Schools in Kenya. The Concurrent Triangulation design was used. The study population consisted of 544 participants consisting of 68 principals, a total of 68 head of security officers, 68 laboratory assistants, 68 Board of management chairpersons, 68 Director of Studies, 68 head of sectaries and 68 head of kitchen departments and 68 bursars. The major instruments used for data collection for this study included questionnaires and interviews schedules. Quantitative data from closed ended sections of the questionnaire were analysed by use of descriptive statistics and also inferential statistics such as Pearson Correlation. Qualitative data collected by open ended sections of the questionnaire and interviews was analyzed on content on the on-going process as themes as sub-themes emerged. it is evident that although there was some positive relationship between support staff effort recognition and learners’ academic performance, the relationship was not statistically significant (r=.181, n=88, p=.092). The themes from qualitative results were positive verbal or written expressions of appreciation, use of written appreciation, use of cash awards recognition on support staff, use of group recognition by the school principals use of public recognition and use of salutation by school principals. There is need for the Board of Management to employ systems that would identify recognition efforts that elicit high productivity, create good working good relationships and other recognition efforts that would maximize productivity among specific departments support staff cadres.
Higgins JM. The management challenge. 2nd edn. New York: Macmillan; 1994.
Owen JE. Education and Development in Kenya; A Historical Perspective, Nairobi: Oxford University Press; 2001.
MC. Conell. Employee Recognition: what, why are and how; 2006.
(Referred to 02.11.2008)
Judges TA, Church ATH. Job satisfaction, Research and Practice. London: Thomson Publishers; 2000.
Sharma BA. Research methods in social sciences. New Delhi: Sterling Publishers Ltd; 2004.
Wetch H. How to monitor employee performance; 2006.
Retrieved on 20/10/2016 at 11pm.
Olayo J. Employers to blame for workers’ low output. Nairobi: East Africa Standard. Pg. 43, April, 18. Standard Media Group; 2011.
Thompson R. Managing people. London: Heinmann; 2002.
Olembo JO. Practical primary school administration for Pupil teachers and heads. USA. Washington: Edward Arnold; 2020.
Ssemugenyi S. TSC roles and Hiring of 110000 Teachers Daily Nation. 2006;11.
Onyango G. Challenges facing implementation of TSC IPAD system in public secondary schools in Rarieda Sub-county. Unpublished Masters in Education Thesis Jaramogi Oginga Odinga University of Science and Technology; 2015.
Herzberg F. One More time: How do you motivate employees? Harvard Business Review. 1968;46:945-97.
Shazia Khan, Tayyaba Zarif, Bilqees Khan. Effects of recognition-based rewards on employees' efficiency and effectiveness. Journal of Management and Social Sciences. 2011;7(2):01-07.
Shariful Alam, Al Shahrani Ahmed Saeed, Sahabuddin, Selina Akter. Relationship between employee recognition and employee contribution in service industry. International Journal of Business and Marketing Management. 2014;1(1):1-8
Qureshi MI, Zaman K, Shah IA. Relationship between rewards and employee’s performance in the cement industry in Pakistan. Journal of International University Research. 2010; 10:19-29.
Atkar S, Sachu MM, Ali ME. The impact of rewards on employee performance in commercial banks in Bangladesh: An empirical study. Journal of Business and Management. 2012;6(2);9-15.
Yasmeen R, Farooq U, Asghar F. Impact of rewards on organizational Performance: Empirical Evidence from Telecom Sector of Pakistan. 2013;938.
Bradler C, Dur R, Neckermann S, Arjan Non. Employee recognition and performance - a field experiment. IZA Discussion, Institute for the Study of Labor (IZA). 2011;8311.
Ademokoya AJ. Influence of working conditions on performance of sigri Language Interpreters and teacher of deaf students in Oyoo State Nigeria. African Journal for the Psychological Study of Social. 2006;9(2):233-248.
Mulwa E. The Image of Education in 21st Century; 2010.
Retrieved on Feb. 2nd 2016.
Njoroge JW. The relationship between reward system and employee motivation in civil service employees in Kenya Government Ministries. A Management Research Project, School of Business, University of Nairobi; 2011.
Creswell JW. Research design: Qualitative, quantitative, and mixed methods approaches. 4th ed. Thousand Oaks, California: SAGE Publications; 2014.
Olurotimi Adebayo Shonubi, Norida Abdullah, Rahman Hashim, Norhidayu Binti Ab Hamid. Recognition and appreciation and the moderating role of self-esteem on job satisfaction and performance among IT employees in Melaka. Journal of Health Science. 2016;4:221-227.
Mbah Stella I. Mgbemena Gabriel C. Ejike, Daniel C. Effective Reward management and employee performance in Civil Service (A Study of Anambra State Civil Service). European Journal of Business and Management. 2016;7(27):137-145.
Most read articles by the same author(s)
- Jeniffer Apondi Andedo, Jack Odongo Ajowi, Peter J. O. Aloka, Principals’ Attitude and Creation of Professional Learning Communities in Selected Kenyan Secondary Schools , Asian Journal of Sociological Research: 2020 - Volume 3 [Issue 1]
- Everlyne Atieno Mito, Jack Odongo Ajowi, Peter J. O. Aloka, Reward and Implementation of Teacher Performance Appraisal and Development Policy in Public Secondary Schools in Kenya , Asian Journal of Sociological Research: 2020 - Volume 3 [Issue 1]
- Hezron Barkey Oyolla, Jack Odongo Ajowi, Peter J. O. Aloka, Influence of Support Staff Promotional Opportunities on Learners’ Academic Performance in Public Secondary Schools Kenya , Asian Journal of Sociological Research: 2021 - Volume 4 [Issue 1]
- Everlyne Atieno Mito, Jack Odongo Ajowi, Peter J. O. Aloka, Teacher Training and Implementation of Teacher Performance Appraisal and Development Policy in Public Secondary Schools in Kenya , Asian Basic and Applied Research Journal: 2021 - Volume 3 [Issue 1]
- Jeniffer Apondi Andedo, Jack Odongo Ajowi, Peter J. O. Aloka, Influence of Principals’ Professional Training on Creating Professional Learning Communities in Selected Kenyan Secondary Schools , Asian Basic and Applied Research Journal: 2021 - Volume 3 [Issue 1]
- Leah Adongo Odhiambo, Jack Odongo Ajowi, Peter J. O. Aloka, Principals’ Assessment of Ranking Students and Influence in Determining Performance in Kenya Certificate of Secondary Education (KCSE) , Asian Journal of Sociological Research: 2021 - Volume 4 [Issue 2]
- Leah Adongo Odhiambo, Jack Odongo Ajowi, Peter J. O. Aloka, Student Leadership Assessment of Ranking Students and Its Influence in Determining Performance in Kenya Certificate of Secondary Education (KCSE) , Asian Journal of Sociological Research: 2021 - Volume 4 [Issue 2]